Outpatients
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Services Available
- Sports injuries - Neck and back pain
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Fees and Billing Arrangements:
Fees are payable at the time of consultation by cash, cheque, MasterCard or Visa. The Australian Physiotherapy Association Physiotherapy Service Descriptors form the basis of our billing. HICAPS is available.
This practice is able to directly bill for Worker’s Compensation Claims, Third Party Compensation Claims and for Department of Veteran's Affairs clients once the required information is provided to our reception staff. Please note that in cases of disputed liability you are responsible for your physiotherapy fees.
Please see our reception staff for further information and details of fee structure.
Appointments
Please ring 02 6622 7799 for an appointment. If staff are unable to answer your phone call, please leave your name and number and your call will be returned as soon as possible.
Every effort will be made to accommodate your preferred time and physiotherapist. Longer consultation times are also available. Please advise our receptionist if you require some extra time.
Home and Other Visits
Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery.
Fees are payable at the time of consultation by cash, cheque, MasterCard or Visa. The Australian Physiotherapy Association Physiotherapy Service Descriptors form the basis of our billing. HICAPS is available.
This practice is able to directly bill for Worker’s Compensation Claims, Third Party Compensation Claims and for Department of Veteran's Affairs clients once the required information is provided to our reception staff. Please note that in cases of disputed liability you are responsible for your physiotherapy fees.
Please see our reception staff for further information and details of fee structure.
Appointments
Please ring 02 6622 7799 for an appointment. If staff are unable to answer your phone call, please leave your name and number and your call will be returned as soon as possible.
Every effort will be made to accommodate your preferred time and physiotherapist. Longer consultation times are also available. Please advise our receptionist if you require some extra time.
Home and Other Visits
Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery.
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Cancellation Fees
If you are unable to attend your next scheduled appointment please notify reception as soon as you are able. If an appointment is cancelled with less than 24 hours notice, a cancellation fee may be charged. Telephone Access Physiotherapists in this practice may be contacted during practice opening hours. If the physiotherapist is with another patient, a message will be taken and reception staff will advise you when it is likely that the physiotherapist will return your call. |
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Physiotherapy Care Outside Normal Opening Hours
This practice does not provide out of hours care. If you require urgent treatment outside the hours of this practice, please contact your GP or local hospital emergency centre. Lismore Base Hospital 6621 8000.
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the National Privacy Principles of the Federal Privacy Act. Our full Privacy Policy is available at the reception desk on request.
Informed Consent
Health Professionals in this practice will give you sufficient information to enable you to make informed decisions about your health care. This will include the relative benefits and any risks of a proposed treatment program. You are encouraged to ask questions to help your understanding. You have the right to refuse a proposed intervention as well as to discuss alternatives to the proposed treatment. You are welcome to request a second opinion from another Health Professional in this practice or outside this practice.
Interpreter Services
If you or a family member require an interpreter service, we can organise this for you. Please let us know when booking the appointment.
Practice Accreditation
This practice is accredited by the Quality in Practice Accreditation Program to the current Australian Physiotherapy Standards for Physiotherapy Practices. This accreditation is your guarantee of our commitment to providing you with the highest quality of health care and access to best-practice physiotherapy.
This practice does not provide out of hours care. If you require urgent treatment outside the hours of this practice, please contact your GP or local hospital emergency centre. Lismore Base Hospital 6621 8000.
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the National Privacy Principles of the Federal Privacy Act. Our full Privacy Policy is available at the reception desk on request.
Informed Consent
Health Professionals in this practice will give you sufficient information to enable you to make informed decisions about your health care. This will include the relative benefits and any risks of a proposed treatment program. You are encouraged to ask questions to help your understanding. You have the right to refuse a proposed intervention as well as to discuss alternatives to the proposed treatment. You are welcome to request a second opinion from another Health Professional in this practice or outside this practice.
Interpreter Services
If you or a family member require an interpreter service, we can organise this for you. Please let us know when booking the appointment.
Practice Accreditation
This practice is accredited by the Quality in Practice Accreditation Program to the current Australian Physiotherapy Standards for Physiotherapy Practices. This accreditation is your guarantee of our commitment to providing you with the highest quality of health care and access to best-practice physiotherapy.